Privacy policy

Privacy Policy

Last updated: October 17, 2026

SkinNest ("we", "us", "our") operates the website skinnest.online. This Privacy Policy explains what personal information we collect when you visit our website or place an order, how we use it, and the choices you have. By using our website, you agree to this policy.

1. Information We Collect
When you visit or order from our store, we may collect:
- Contact details: your name, phone number, email address, and delivery address.
- Order details: the products you view, add to your cart and order, and your order history.
- Payment details: we offer Cash on Delivery, so we do not collect card numbers. If other payment methods are enabled, payments are processed securely by Shopify and its payment partners, and we do not store your card details.
- Communications: messages you send us through WhatsApp, email or the contact form.
- Device and usage information: your IP address, browser type, device, pages visited, and how you interact with the website, collected through cookies and similar technologies.

2. How We Use Your Information
We use your information to:
- Process, confirm and deliver your orders.
- Contact you by phone, WhatsApp or email about your order, delivery or returns.
- Provide customer support.
- Improve our website, products and shopping experience.
- Show you relevant advertisements on Facebook, Instagram and other platforms, including to people who visited our website.
- Prevent fraud, fake orders and misuse.
- Comply with legal requirements.

3. Cookies and Tracking Technologies
We use cookies and tools such as the Meta (Facebook) Pixel to understand how visitors use our website and to measure and improve our advertising. These tools may collect information such as the pages you view and the actions you take on our website. You can control cookies through your browser settings. You can also manage ad preferences in your Facebook and Instagram account settings.

4. Who We Share Your Information With
We do not sell your personal information. We share it only with:
- Shopify, which hosts our store and processes orders.
- Courier and delivery companies, so they can deliver your parcel (they receive your name, phone number and address).
- Advertising and analytics partners, such as Meta, to measure and improve our ads.
- Authorities, when required by law.
These parties handle your information under their own privacy policies.

5. Data Security
We take reasonable steps to protect your personal information. Our website uses a secure (HTTPS) connection. However, no online system is completely secure, so we cannot guarantee absolute security.

6. How Long We Keep Your Information
We keep your information for as long as needed to fulfil your order, provide support, resolve disputes, and meet legal and accounting obligations.

7. Your Rights and Choices
You may ask us to:
- Show you the personal information we hold about you.
- Correct information that is wrong.
- Delete your information, where the law allows.
- Stop sending you marketing messages.
To make a request, contact us using the details below. We may need to confirm your identity first.

8. Children's Privacy
Our website is not meant for children. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has given us information, please contact us and we will delete it.

9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites, so please read their policies.

10. Changes to This Policy
We may update this policy from time to time. The latest version will always be on this page, with the "Last updated" date at the top.

11. Contact Us
If you have any questions about this Privacy Policy or your personal information, contact us:
WhatsApp: +92 311 0226395
Email: malihashah2190@gmail.com
Website: https://skinnest.online